Customer Service
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| ITCube provides integrated customer service
solutions through our core industry practices.
We leverage the deep domain expertise in our
industry segments to better understand and
serve our customers' needs. |
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| We help clients from various verticals address
customer service across various delivery channels.
These channels include: |
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Voice-based customer service |
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Email and fax management |
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Live chat support |
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| ITCube has a large talent pool, extensively
trained in customer service skills, including
voice and soft skills, customer-specific systems
and processes, as well as contextual knowledge
of the business/product they service |
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Key Performance Measures |
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Call quality & end-customer
experience |
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First call resolution |
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Call handle & transaction processing
time |
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Accuracy of transactions |
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| Top |
