Configurable Workflow System For A Major Gas Company In Middle East


About the client

The Client is a public listed company on the Abu Dhabi Securities Exchange (ADX) with a multi-million-dollar revenue. It is the Middle East’s largest regional private sector natural gas company with locations in Egypt, Kurdistan Region of Iraq (KRI) and UAE.

Business Challenge

  • Inability to configure the existing Open Text Workflows for request processing.
  • Lack of automation in request and business processing resulting in an increase in turn-around time in the approval process.
  • No clarity to users with respect to the progress of individual requests.
  • Absence of KPIs to track business process efficiency & performance.
  • Misplacement of key documents & miscommunication amongst different departments.

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