ITCube Develops An Employee Self Service Portal For Oman-Based Security Organization

About Client

Established in the 1990s, the client is one of the biggest Security and Safety service providers in  Muscat, Oman. It is a leader in providing integrated security solutions in the region.

Business Challenges

  • Lack of control over operations due to manual processes.
  • Out-dated technology resulting in a lack of data integration for various HR & Financial operations.
  • Loss of time and money due to the absence of a workflow approval process for different operations.
  • Inability to capture all the data at the source resulting in a lack of data insights for HR and Finance operations.

Solution Provided

  • Interactive application for employee and HR to communicate leave, shift duty, and customer location.
  • Mobile app to record attendance, apply for leave, view salary slip, request salary certificate, request transfer of location.
  • Data captured at sources and entered instantly in the system.
  • Manage contracts & auto-generate recurring invoices against the contracts.

Business Benefits

  • Immediate visibility and approval process for employee leave and vacation applications.
  • Reduction in time taken to gather key employee information.
  • Employee self-service portal enabled 24×7 access to all details.
  • Better customer satisfaction due to timely invoicing and contract renewal
  • Quick turn-around time for HR operations such as Employee leaves, resource allocation by virtue of ERP integration.
  • Eliminated manual work of support staff thereby improving productivity.
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