About the client
The Client is a public listed company on the Abu Dhabi Securities Exchange (ADX) with a multi-million-dollar revenue. It is the Middle East’s largest regional private sector natural gas company with locations in Egypt, Kurdistan Region of Iraq (KRI) and UAE.
- Inability to configure the existing Open Text Workflows for request processing.
- Lack of automation in request and business processing resulting in an increase in turn-around time in the approval process.
- No clarity to users with respect to the progress of individual requests.
- Absence of KPIs to track business process efficiency & performance.
- Misplacement of key documents & miscommunication amongst different departments.
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